Delivery & Refund Policy

Our goal is simple: deliver fresh, quality food as quickly as possible.

Draft, pending review and sign-off. Not yet in force.

Delivery methods

  • Delivery to your address within Nairobi.
  • In-store pickup at Kileleshwa Business Centre, Suguta Road, Nairobi, at no charge.

Where we deliver

We currently deliver within Nairobi only.

Delivery costs

The delivery fee is KES 35 per kilometre of driving distance from our store, with a minimum of KES 150. The exact fee is shown at checkout before you pay. Orders of KES 5,000 or more (before delivery) ship free. Pickup is always free.

In-stock products

For products currently in stock, we aim to deliver within one hour of payment confirmation, anywhere in our Nairobi delivery area. Delivery times may vary due to traffic, weather or operational factors.

Pre-orders and restocks

To maximise freshness and minimise food waste, we intentionally maintain lean inventory levels. Products that are temporarily unavailable may be pre-ordered. Our standard restock days are:

  • Tuesday
  • Thursday
  • Saturday

Pre-orders are fulfilled on the next available restock day unless otherwise communicated.

Quality guarantee

If you receive the wrong item, a damaged item, a spoiled item, or a product that does not meet reasonable quality expectations, please contact us within 24 hours of receiving your order. Photos may be requested.

Where appropriate we may offer:

  • A replacement
  • Store credit
  • A refund

Refund exclusions

Refunds are generally not available for:

  • Change of mind
  • Incorrect customer orders
  • Partially consumed products
  • Products improperly stored after delivery
  • Concerns reported after 24 hours